Refund policy

Last updated: October 15, 2026

At GadjetGrab, we want you to be satisfied with your purchase. This policy explains how to request a return, exchange, or refund for purchases made through GadjetGrab.com.

1. 30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it.
Be unworn, unused, and undamaged.
Have its original tags and labels attached, where applicable.
Be in its original packaging, where applicable.
Be accompanied by a receipt, order confirmation, or other proof of purchase.

All returns are subject to review in accordance with this policy and applicable law.

2. How to Request a Return

To start a return, contact our customer support team:

Email: support@gadjetgrab.com
Website: https://gadjetgrab.com
SMS support: +1 (307) 429-4005

Please include your order number, the item you wish to return, and the reason for your request. If the item is damaged, defective, or incorrect, please include photographs when possible.

If your return is approved, our support team will provide the appropriate return instructions, including where and how to send the item.

Please do not send products to the original shipping location or any other address without first receiving return instructions from our support team. The location from which your order was shipped is not necessarily the authorized return destination.

Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us promptly at support@gadjetgrab.com.

Please provide your order number, a description of the issue, and photographs where possible. We will review the issue and explain the available resolution, which may include a replacement, return, or refund, as applicable.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

4. Non-Returnable Items and Exceptions

Certain items may not be eligible for return, subject to applicable law. These may include:

Perishable goods, such as food, flowers, or plants.
Custom-made, personalized, or specially ordered products.
Certain personal care, beauty, and hygiene products where return restrictions apply.
Hazardous materials, flammable liquids, or gases that cannot legally or safely be returned.
Gift cards.
Final-sale or sale items, where permitted by applicable law.

These exclusions do not override mandatory consumer rights, including rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

If you are unsure whether an item qualifies for a return, contact support@gadjetgrab.com before sending it back.

5. Exchanges

If you would like a different product, size, color, or model, contact our customer support team to discuss the available options.

Where appropriate, you may return your original item in accordance with this policy and place a separate order for the replacement after your return has been approved.

Exchanges are subject to product availability and applicable consumer protection laws.

6. European Union: 14-Day Right of Withdrawal

If you are a consumer purchasing goods covered by European Union consumer protection law, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, notify us within the applicable withdrawal period using the contact details provided in this policy.

You may inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by law, you may be responsible for diminished value resulting from handling beyond what is necessary.

Exceptions may apply to certain products, including personalized goods and sealed products unsuitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met.

Refunds and return shipping costs will be handled in accordance with applicable law. This section does not limit any additional consumer rights that may apply.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to your original payment method within 10 business days. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If more than 15 business days have passed since we confirmed your refund approval and you have not received it, please contact us at support@gadjetgrab.com.

These processing times do not override any refund deadlines required by applicable law.

8. Return Shipping Costs

Return shipping costs and responsibility for shipping depend on the reason for the return, the return arrangements communicated by our support team, and applicable law.

For change-of-mind returns, we will explain any applicable return shipping charges before you send the item back.

For damaged, defective, or incorrect products, we will handle return shipping and related costs as required by applicable law.

Please wait for our return instructions before arranging shipment.